Member Signup Process

The member will need to make an account at https://members.thelab.ms.

They can use any machine in the space if they don't have a phone.

Ask the member if they're eligible for one of the discounts listed on the join page . You'll need to set the discount type in their profile at https://members.thelab.ms/admin before they set up billing (only leadership has access to do this).

• Students need to show a valid student ID to prove eligibility
• Veterans need to show one of a few trusted credentials - probably their Veteran Health Identification Card (VHIC) or veteran label on their drivers license

Their profile on the backend also has a checkbox to enable annual billing, otherwise it defaults to monthly.

• Navigate the kiosk's browser to https://members.thelab.ms/kiosk (if it isn't there already)
• Grab a new RFID fob out of the drawer in the signup kiosk desk
• Tap the fob on the scanner attached to the kiosk
• Ask the member to scan the QR code on the screen
• Test the fob at the door!

In very special cases we may want to enable a key fob that isn't linked to a Stripe subscription. In the bottom of the member's profile on https://members.thelab.ms/admin there is a checkbox to designate the member as “non-billable”.

When this is checked the key fob will be enabled regardless of payment, waiver, email confirmation, disuse, etc. It should only be used when there is a temporary billing issue or for special cases like landlord keys.

Conway (members.thelab.ms) uses prices and discounts defined in Stripe.

• The Stripe product used must be named “Membership”
• The monthly price needs to have the lookup key “monthly”
  • Unsurprisingly, the same goes for yearly (use the lookup key “yearly”)
• Coupons are bound to discount types using metadata fields on the Stripe coupon object.
  • In the Stripe dashboard for a given coupon, set the metadata key discountTypes to a comma separated list of the discount types as they appear in Conway i.e. student,military,retired, etc.
  • Coupons should always use percentage discounts since the same coupon will be used for both yearly and monthly billing periods