# Member Signup Process

## 1. Account Setup

The member will need to make an account at https://members.thelab.ms.

They can use any machine in the space if they don't have a phone.

## 2. Discounts

Ask the member if they're eligible for one of the discounts listed on [[ join| the join page ]].
You'll need to set the discount type in their profile at https://members.thelab.ms/admin before they set up billing (only leadership has access to do this).

- Students need to show a valid student ID to prove eligibility
- Veterans need to show one of a few trusted credentials - probably their Veteran Health Identification Card (VHIC) or veteran label on their drivers license

Their profile on the backend also has a checkbox to enable annual billing, otherwise it defaults to monthly.

## 3. Key Fob

- Navigate the kiosk's browser to https://members.thelab.ms/kiosk (if it isn't there already)
- Grab a new RFID fob out of the drawer in the signup kiosk desk
- Tap the fob on the scanner attached to the kiosk
- Ask the member to scan the QR code on the screen
- Test the fob at the door!

## Edge Cases

### Non-billable

In very special cases we may want to enable a key fob that isn't linked to a Stripe subscription. In the bottom of the member's profile on https://members.thelab.ms/admin there is a checkbox to designate the member as "non-billable".

When this is checked the key fob will be enabled regardless of payment, waiver, email confirmation, disuse, etc. It should only be used when there is a _temporary_ billing issue or for special cases like landlord keys.

### Changing Prices

Conway (members.thelab.ms) uses prices and discounts defined in Stripe.

- The Stripe product used must be named "Membership"
- The monthly price needs to have the lookup key "monthly"
  - Unsurprisingly, the same goes for yearly (use the lookup key "yearly")
- Coupons are bound to discount types using metadata fields on the Stripe coupon object.
  - In the Stripe dashboard for a given coupon, set the metadata key `discountTypes` to a comma separated list of the discount types as they appear in Conway i.e. `student,military,retired`, etc.
  - Coupons should always use percentage discounts since the same coupon will be used for both yearly and monthly billing periods